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Frequently Asked Questions (FAQs)
 "Frequently Asked Questions (FAQs)")
Do you offer discounts for volume purchases?
Yes, Industrial & Cable Group offers automatic volume discounts on most standard products purchased online.
2–4 items: 10% discount applied automatically at checkout
5 or more items: 20% discount applied automatically at checkout
Please note that volume discounts do not automatically apply to custom-assembled control cables. If you regularly purchase cables or require ongoing supply, we recommend CONTACTING US to discuss trade account pricing.
For assistance at any time, simply click the Contact Us button and our team will respond promptly.
Can I apply for trade account pricing?
Yes. Customers who require trade pricing or purchase regularly can apply for a trade account.
To get started, submit an enquiry via our CONTACT US FORM, and one of our team members will be in touch to discuss your requirements and pricing options.
Are your cables made to order?
Yes. All Industrial & Cable Group cables are custom made to order.
We do not hold stock of pre-made cables. Instead, each cable is assembled to your exact specifications, ensuring the correct series, travel, end fittings, and length for your application.
Our production team build cables every business day, with most orders completed within one working day and ready for dispatch. We understand that control cables are often required urgently and prioritise fast turnaround times.
- Assembled to order
- Specific lengths available – can be imperial or metric
- All our cables are made with stainless steel core and fittings for longevity and reliability
- Australian Assembled
What is your return and refund policy?
As all cables are custom built to customer specifications, please ensure your selections are correct before placing your order.
- Returns are not accepted for change of mind once production has commenced
- Cancellations can only be made prior to production
- Refunds, repairs, or replacements are provided strictly in accordance with the Australian Consumer Law and our Refund & Return Policy
For full details, please refer to our Refund & Return Policy page.
Do you manufacture replacements for Morse or Teleflex cables?
Yes. Our 30 Series, 40 Series, and 60 Series push-pull control cablesare designed as direct replacements for Morse® and Teleflex® cables—often described as “same, same but different”.
Industrial & Cable Group has strong industry heritage. Our owner was a key member of the Teleflex Morse / Morse Controls team during their operation in Sydney, bringing extensive expertise into the design and manufacture of our cables.
To make selecting the right cable easier, we’ve developed our Build-A-Cable tool. This intuitive online tool allows you to choose:
- Cable series
- Travel
- End fittings
- Cable length
Our goal is to make finding the correct replacement cable as simple and accurate as possible. If you need assistance, our knowledgeable team is always ready to help.
Can I order Cable Accessories (cable end fittings) to suit the cable I’ve ordered?
Yes. Industrial and Cable Group can supply:
And all of these products are applicable to a Volume Discount.
 "Industrial and Cable Group")
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